Active listening in the management of crisis communication: Case study of the 2017 terrorist attack in Barcelona
Publisher:
Servicio de Publicaciones de la Universidad de Navarra
Citation:
Cristófol, F.J. (Francisco Javier); de-San-Eugenio-Vela, J. (Jordi); Paniagua-Rojano, F.J. (Francisco Javier). "Active listening in the management of crisis communication: Case study of the 2017 terrorist attack in Barcelona". Communication & Society. 33 (4), 2020, 61 - 74
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