Kök, A.G. (A Gürhan)
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- The future of retail operations(Informs, 2019-09-19) Kök, A.G. (A Gürhan); Caro, F. (Felipe); Martínez-de-Albéniz-Margalef, V. (Víctor)Retailing consists of all the activities associated with the selling of goods to the final consumer. In this article, we review the research on retail operations published in Manufacturing & Service Operations Research (M&SOM) since 1999. We then discuss the current retail landscape and the new research directions it offers, in which M&SOM can play a prominent role.