This study examines the extent to which perceptions of family-friendly organisational culture relate to employees' satisfaction with work–family balance (SATWFB) and how this, in turn, associates with their turnover intentions (TIs). Furthermore, we explore the extent to which employee experiences of different levels of government effectiveness (GE; high, medium and low) moderate these associations. Drawing on the work–home resources (W-HR) model, we test our hypotheses with a sample of 1185 employees drawn from countries with substantially different levels of GE—Nigeria, the Philippines, Guatemala and Spain. Our results show that employees' perceptions of SATWFB mediate the relationship between the two dimensions of family-friendly organisational culture and TIs of employees. This mediation is weaker for countries where employees experience high GE. Our findings contribute to research on the drivers of work–family balance satisfaction from a cultural and organisational perspective. We expand this line of research by introducing a new resource: GE. Our focus on four different national contexts also strengthens the comparative work–family balance literature.