The future of retail operations
Keywords: 
E-commerce
Omnichannel
Analytics
Retail externalities
Issue Date: 
19-Sep-2019
Publisher: 
Informs
ISSN: 
1526-5498
Citation: 
Caro, F. (Felipe); Kök, A.G. (A Gürhan); Martínez-de-Albéniz-Margalef, V. (Víctor). "The future of retail operations". Manufacturing & Service Operations Management. 22 (1), 2019-09-19, 47 - 58
Abstract
Retailing consists of all the activities associated with the selling of goods to the final consumer. In this article, we review the research on retail operations published in Manufacturing & Service Operations Research (M&SOM) since 1999. We then discuss the current retail landscape and the new research directions it offers, in which M&SOM can play a prominent role.
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