Health service quality scale: Brazilian Portuguese translation, reliability and validity
Keywords: 
Patient satisfaction
Psychometrics
Quality of health care
Scales
Issue Date: 
17-Jan-2013
Publisher: 
BMC
ISSN: 
1472-6963
Editorial note: 
This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Citation: 
Martins-Rocha, L.R. (Luiz Roberto); Francescato-Veiga, D. (Daniela); Rocha-e-Oliveira, P. (Paulo); et al. "Health service quality scale: Brazilian Portuguese translation, reliability and validity". BMC Health services research. 13 (24), 2013-01-17,
Abstract
Background The Health Service Quality Scale is a multidimensional hierarchical scale that is based on interdisciplinary approach. This instrument was specifically created for measuring health service quality based on marketing and health care concepts. The aim of this study was to translate and culturally adapt the Health Service Quality Scale into Brazilian Portuguese and to assess the validity and reliability of the Brazilian Portuguese version of the instrument. Methods We conducted a cross-sectional, observational study, with public health system patients in a Brazilian university hospital. Validity was assessed using Pearson’s correlation coefficient to measure the strength of the association between the Brazilian Portuguese version of the instrument and the SERVQUAL scale. Internal consistency was evaluated using Cronbach’s alpha coefficient; the intraclass (ICC) and Pearson’s correlation coefficients were used for test-retest reliability. Results One hundred and sixteen consecutive postoperative patients completed the questionnaire. Pearson’s correlation coefficient for validity was 0.20. Cronbach's alpha for the first and second administrations of the final version of the instrument were 0.982 and 0.986, respectively. For test-retest reliability, Pearson’s correlation coefficient was 0.89 and ICC was 0.90. Conclusions The culturally adapted, Brazilian Portuguese version of the Health Service Quality Scale is a valid and reliable instrument to measure health service quality.
Appears in Collections:

Files in This Item:
Thumbnail
File
Health service quality scale.pdf
Description
Size
234.77 kB
Format
Adobe PDF


Statistics and impact

Items in Dadun are protected by copyright, with all rights reserved, unless otherwise indicated.